Job Title:

Manager - Ops Support

Job Description

Skillset Expected: -
1. Data Literacy & Manipulation: The ability to independently extract and clean large datasets using SQL and basic Python, reducing reliance on IT.
2. Financial Modeling: Creating dynamic forecasting, budgeting, and scenario-planning models using advanced Excel features (e.g., Power Query, macros, and financial math formulas)
3. Data Storytelling & Communication: Simplifying complex numerical data into transparent, persuasive narratives for non-financial stakeholders and executives
4. Business Acumen: Understanding overarching industry trends, key performance indicators (KPIs), and how data insights impact bottom-line revenue.
5. Market Research & Consumer Insights: Expertise in quantitative and qualitative analysis to understand target demographics and market positioning
6. Cross-Functional Communication: Translating complex data into actionable insights for diverse stakeholders, including HR, operations, and executive teams.
7. Change Management: Driving new processes or business changes across teams without causing misses.
Key Responsibilities: -
Business Insights: -
1. Data-Driven Strategy: Translating business goals into analytical solutions, tracking Key Performance Indicators (KPIs), and conducting deep-dive analyses to operational performance, enhance client insights & stabilize business.
2. Reporting & Visualization: Designing and managing automated dashboards and executive reports (using tools like Tableau or Power BI) that provide a clear,



real-time view of business health
3. Market & Customer Research: Analyzing client behavior, competition trends data to uncover growth opportunities and guide new product development or business strategies.
4. Team Leadership: Managing, mentoring, and developing a team of data analysts to ensure high-quality, accurate, and timely analytical outputs
Financial Reporting: -
1. Data Analysis & KPI Tracking: Monitoring operational and financial metrics, analyzing performance variances, and identifying trends in profitability.
2. Strategic Planning & Forecasting: Building financial models for rolling forecasts, budgeting, and long-term scenario planning.
3. Executive Reporting: Translating complex data sets into clear, visual dashboards and presentations for senior management and stakeholders.
4. Cost Optimization: Identifying areas for cost reduction, margin improvement, and operational efficiencies across various departments.

WFM/RTA Management: -
1. Responsible for managing the operations seamlessly and timely SLA delivery along with maintaining high levels of employee and customer satisfaction
2. Establish & Manage Relationships / Engagement with the Clients.
3. Organize resources, set goals, implement strategic plans ensuring tactical day-to-day functioning reporting responsibilities.
4. Strong external and management reporting skills

Location:

IND Gurgaon - Bld 6 Ground & First Floor

Language Requirements:

Time Type:

Full time

📌 Manager - Ops Support (Gurugram)
🏢 Concentrix
📍 Gurugram