Customer Success - Team Lead

Location: Lower Parel, Mumbai, India
Experience: 7 –12 years

Role & Responsibilities
· Develop an intimate understanding of your customers’ businesses
. Lead a Team of 2-3 CSMs
· Develop a network of champions within each account through education, coaching and strong influencing skills
· Represent to our customers as a trusted advisor, advocate and marketing thought leader/subject-matter-expert and help them in creating marketing strategy & user lifecycle journey
· Collaborate with customers to develop, launch, and manage marketing campaigns focused on engagement and revenue goals
· Be an expert on trends and best practices for digital marketing and analytics
· Enlighten our customers with insights garnered from their own data and industry trends
· Ensure customers get maximum value from customer engagement by leveraging full platform functionality
· Handle customer concerns with confidence, putting them at ease
· Generate Case Studies, Testimonials & PR from customers

Qualifications




· 7 to 12 years of experience in CRM or Customer Success (Ideal)
· Strong attention to detail, dedicated work ethic, organized, and strong communication skills desired
· Ability to work with cross-functional teams
· Strong project management and time management skills
· Ability to identify and implement process improvements
· Strong problem-solving skills – diagnosis, root-cause assessment, option evaluation and resolution
· Ability to communicate clearly and strategically with clients, team members, and the marketplace
· Ability to respond quickly to critical issues and roadblock
· Excellent presentation skills

Opportunities
· Learn best of the marketing technologies and concepts
· Prospect to work with diverse of clients in diverse industries and learn their marketing concepts
· Represent on behalf of customers/company at different forums/webinars
· Lead a team of 2-3 CSMs

Why Netcore?
Netcore (https://netcore.ai/) is a leading comprehensive custo

📌 Customer Success (Mumbai)
🏢 Netcore
📍 Mumbai