Job Description
Customer Success Account Manager
nExperience: 2–5 Years
nWork Mode: Remote
nWorking Hours: 6:30 AM – 2:30 PM IST (Flexible based on client and business requirements)
nClient Base: Primarily Australia and New Zealand clients.
nAbout the Role:
nWe are looking for a proactive and customer-focused Customer Success Account Manager to manage and grow relationships with our clients, primarily based in Australia and Current Zealand.
nThe ideal candidate will be responsible for ensuring customer satisfaction, driving product adoption, managing client relationships, and supporting customer retention and growth. This role requires excellent communication and stakeholder management skills, along with the ability to work effectively with international clients across different time zones.
nKey Responsibilities:
n● Manage and build strong, long-term relationships with assigned US and Australian clients.
n● Act as the primary point of contact for customers and ensure a seamless customer experience




n● Lead customer onboarding and ensure successful adoption and utilization of products or services.
n● Conduct regular client check-ins, account reviews, and business discussions.
n● Understand customer business objectives, challenges, and requirements and provide appropriate solutions.
n● Proactively monitor account health and identify potential risks related to customer satisfaction, engagement, or churn.
n● Manage customer concerns and escalations and coordinate with internal teams to ensure timely resolution.
n● Work closely with Product, Engineering, Sales, and Support teams to address client requirements and deliver solutions.
n● Drive customer retention, renewals, and long-term account growth.
n● Identify opportunities for upselling and cross-selling based on customer needs.
n● Prepare and present customer success plans, reports, and business reviews.
n● Gather client feedback and share insights with internal stakeholders to support continuous improv

📌 Customer Success Account Manager (Bengaluru)
🏢 Deep Cognition
📍 Bengaluru