Roles and Responsibilities

- Provide exceptional customer support to clients through phone calls
- Handle customer queries related to products/services offered by Accenture.
- Resolve issues promptly and efficiently while maintaining a high level of professionalism.
- Collaborate with internal teams to resolve complex customer complaints.
- Meet performance targets set by the organization for quality, productivity, and sales metrics.

Desired Candidate Profile

- 0-5 years of experience in BPO/Call Centre environment (International Voice Process).
- Excellent communication skills with ability to handle international customers effectively.
- Strong problem-solving skills with attention to detail and analytical thinking.
- Ability to work in rotational shifts including night shifts (if required).
- Graduation from any stream with valuable English language proficiency.

Skills: Excel, Communication Skills, Crm

Experience: 0.00-5.00 Years

📌 customer support (Pune)
🏢 Ignites Human Capital
📍 Pune