Key Responsibilities:

- Respond promptly and professionally to customer queries via chat, maintaining a friendly and helpful tone.
- Resolve issues related to products, services, billing, or technical support as per company guidelines.
- Handle multiple chat conversations simultaneously with accuracy and efficiency.
- Document chat interactions and escalate complex issues to higher-level support teams.
- Adapt communication style to suit diverse international customer needs.
- Meet daily and weekly key performance indicators (KPIs) such as response time, resolution rate, and customer satisfaction scores.
- Maintain up-to-date knowledge of products, services, and company policies.
- Adhere to data protection and confidentiality standards.

Qualifications:

- High school diploma or equivalent; Bachelor's degree preferred.




- Excellent written English skills with strong grammar and spelling.
- Prior experience in chat support or customer service is an advantage.
- Comfortable working in international time zones (may include night shifts).
- Basic computer proficiency and familiarity with chat tools and CRM systems.

Skills and Competencies:

- Fast typing speed and accuracy.
- Multitasking ability and positive problem-solving skills.
- Empathy and patience when handling customers.
- Strong attention to detail.
- Team player with good time management skills.

Skills: Computer Proficiency, Empathy, Crm, Customer Service

Experience: 1.00-5.00 Years

📌 International Chat Support (India)
🏢 Creative Hands HR
📍 India