- Make outbound calls to existing / potential customers.
- Address customer inquiries and provide information about Mutual Fund products or services.
- Resolve customer issues or complaints in a skilled and timely manner.
- Upsell or cross-sell products or services to increase sales revenue.
- Keep accurate records of all customer interactions and update the customer database.
- Follow up with customers to ensure satisfaction and encourage repeat business.
- Provide feedback to the customer service team regarding customer concerns or trends.
- Adhere to company policies and procedures during customer interactions.
Skills: Conflict Resolution, Data Analysis, crm software, Process Improvement
Experience: 3.00-7.00 Years
📌 Senior Executive-Customer Service (Navi Mumbai)
🏢 V Soft Consulting Corporation Private
📍 Navi Mumbai
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