What Youll Do:

The Floor Support acts as a subject matter expert in various processes as it relates to dealing with customers on a daily basis, promptly responding to all inquiries over the phone in a courteous and efficient manner and takes necessary follow up actions until the customer issues are fully resolved.

- Assist team members by answering questions and providing support on customer transactions, including, but not limited to: taking escalated Supervisor calls, evaluating call recordings and QA call review
- Assist with distribution of reports, mail, and other correspondence to team members
- Adaptable team player in respect to investing additional time in to the team when necessary; including coverage on when required and support in team hours tracking/progression throughout each month
- Champion company core values and other company programs to engage and motivate our employees
- Other duties as assigned

Skills: Root Cause Analysis, Data Analysis, Quality Assurance, Process Improvement, Technical Support

Experience: 2.00-7.00 Years

📌 Floor Support - Quality Services (Jaipur)
🏢 Bill Gosling
📍 Jaipur