Responsibilities

- Make outbound calls to existing / potential customers.
- Address customer inquiries and provide information about Mutual Fund products or services.
- Resolve customer issues or complaints in a skilled and timely manner.
- Upsell or cross-sell products or services to increase sales revenue.
- Keep accurate records of all customer interactions and update the customer database.
- Follow up with customers to ensure satisfaction and encourage repeat business.
- Provide feedback to the customer service team regarding customer concerns or trends.
- Adhere to company policies and procedures during customer interactions.

Qualifications

- Any Graduate, with previous experience in customer service or sales roles.
- Excellent verbal and written communication skills.




- Strong problem-solving and negotiation abilities.
- Ability to handle and resolve customer complaints effectively.
- Ability to work well in a team and collaborate with colleagues.
- Ability to handle high call volumes and work in a fast-paced environment.
- Flexibility to work.

Skills

- Excellent communication skills
- Customer service orientation
- Problem-solving skills

Skills: Data Entry, Outbound Calling, Communication Skills, Time Management, Lead Generation, crm software, Customer Service

Experience: 1.00-3.00 Years

📌 Hiring For BPO-Customer Service Executive (Navi Mumbai)
🏢 V Soft Consulting Corporation Private
📍 Navi Mumbai