Job Opening: Team Lead

Salary: Upto 25 CTC

Experience Required: 1 to 2 years

Work Days: 6 days

Education: Graduated

Roles & Responsibilities (Team Lead):

- Supervise and guide a team of customer service representatives
- Monitor team performance and ensure achievement of daily/weekly targets
- Provide coaching, feedback, and support to improve individual and team performance
- Resolve escalated customer issues and ensure a high level of customer satisfaction
- Prepare performance reports and share insights with management
- Maintain team morale and handle staffing and scheduling needs

Eligibility Criteria:

- Prior experience in team handling, preferably in a BPO or customer service environment
- Solid leadership, communication, and problem-solving skills
- Ability to motivate a team and work under pressure
- Freshers with leadership potential and strong communication skills may also be considered

Skills: shrinkage , Team Management, Team Handling, People Management Skills, CSAT

Experience: 1.00-3.00 Years

📌 Operations Team Lead (Gurugram)
🏢 Startek
📍 Gurugram