Location : Delhi

About the Team
Currently, Navi is into Lending, Health Insurance, Mutual Funds, Gold & UPI. This position is for the function SBO (Strategy & Business Operations), which spans across all of these businesses. SBO is front end for all non-automated interactions with Navi customers and has two broad focus areas:
- Be the representative of the customers in Navi and the representative of Navi to the Customers
- Build Industry first and best ever customer-facing innovations across products - Look for big problem statements which can create long-term step-jump results (e.G. how to make cashless health claims to 90% - Industry is at 50% or how to solve fraud in debt management and claims)

SBO currently has four operating verticals with a prime focus on achieving business objectives:
- Debt Management – Focus on making our lending portfolio profitable by ensuring we get the most of money back, we have lent using data science and human behavior principles.
- Customer Experience – Understanding users' pain points and working with product and tech to better our offerings.




- Claims – Give the best ever customer experience to genuine customers and catch all fraudulent cases upfront
- Operations – Non-customer-facing operations focused on making the customer experience better while managing operations risk

SBO also has central functions to ensure constant innovation & support for operating verticals:
- Process Excellence – Create, audit, and improve people and various processes:

broadly involves auditing and doing RCAs on people and processes, and using
that to drive actions which improve the business metrics for short and long term.
- Control tower – Real-time monitoring of all critical business metrics, along with pre-empting and intervening in any issues at an early stage

About the Role
City CEO is a general management role that involves leading a team of debt management executives/managers, owning business targets, and contributing to key strategic initia

📌 Associate Manager Ii (Delhi Division)
🏢 Navi
📍 Delhi Division