We are seeking a strategic leader to institutionalize knowledge transfer (KT) for transitions and steady-state operations, and establish robust knowledge management (KM) practices for London & Llyod’s portfolio in insurance unit.

The role will partner closely with business leaders, delivery, transformation, and HR to deliver measurable outcomes: faster time-to-proficiency, lower dependency risk, improved client experience, and higher productivity.

Responsibilities
Knowledge Transfer & Knowledge Management
- Lead & Implement KT frameworks and methodologies ensuring smooth transitions
- Track KT outcomes (KT completion %, leakage defects, time-to-independence, hypercare success)
- Establish and drive knowledge management practices for new accounts or teams, including training solutions for recent clients.

Measurement & Reporting
- Track, govern and highlight risk and create mitigation plan related to Learning Paths during training, documentation (SOP, Process Maps, Controls), Assessments, Handson




- Track training effectiveness using feedback, assessments, and business metrics.
- Report progress to vertical leadership and propose improvements based on data insights.
- Create dashboards for customer and internal visibility

Stakeholder Management
- Engage with vertical heads, delivery leaders, account managers, and global L&D; teams to align learning priorities and solutions.

Qualifications ,Preferred Skills & Experience:
- Strategic thinking and problem-solving abilities
- Ability to work collaboratively with diverse teams
- Strong organizational skills and attention to detail
- Ability to manage multiple projects simultaneously
- High level of adaptability and flexibility
- Proficiency in leveraging tools and technologies to improve training effectiveness and knowledge management

📌 Domain Lead (Noida)
🏢 Genpact
📍 Noida