Job Description
We are looking for a Senior Customer Success Lead – Campaign Management to own strategic client relationships while mentoring a team of Customer Success professionals. This is a high-impact, hybrid role combining individual account ownership with team leadership, focused on e-commerce performance marketing clients. You will drive client growth, lead escalations, improve processes, and collaborate with cross-functional teams to deliver exceptional campaign performance.
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nKey responsibilities:
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- Own and grow a portfolio of high-value e-commerce performance marketing accountsn
- Lead strategic client conversations, including campaign strategy, QBRs, account growth, renewals, cross-sell, and upsell opportunitiesn
- Mentor, review, and guide junior Customer Success/Account Management team membersn
- Act as the primary escalation owner, proactively managing account health, delivery risks, and churn signalsn
- Build and standardize Customer Success processes, SOPs, playbooks, onboarding workflows, reporting cadences, and documentationn




- Ensure seamless client onboarding and collaborate with Campaign Management, Median
- Buying, Creative, Analytics, and Sales teams to drive successful outcomesn

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nQualifications:
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- 2–4 years of Customer Success or Account Management experience in AdTech, MarTech, SaaS, or Performance Marketing, managing e-commerce clients. n
- Strong understanding of Google Ads, Meta Ads, Google Analytics, with experience driving campaign strategy, QBRs, renewals, account growth, upsell, and cross-sell.n
- Proven ability to own client relationships, lead escalations, mentor junior team members, and collaborate with Campaign, Creative, Media, and Analytics teams.n
- Experience building or improving Customer Success processes, SOPs, playbooks, client onboarding, and reporting frameworks in a fast-paced workplace.n
- Hands-on experience with Notion, Asana, Trello, Monday.com, or ClickUp; familiarity with HubS

📌 Account Manager (Pune)
🏢 DeltaX
📍 Pune