Key Responsibilities:

- Customer Interaction:
- Serve as the primary point of contact for customer inquiries, complaints, and requests.
- Handle interactions via phone, email, chat, and social media professionally and efficiently.
- Build and maintain strong relationships with customers to enhance satisfaction and loyalty.
- Issue Resolution:
- Resolve customer issues by clarifying concerns, determining the cause, and selecting the best solution.
- Escalate unresolved issues to appropriate departments while following up until closure.
- Customer Data Management:
- Maintain accurate and detailed records of customer interactions in CRM systems.
- Update customer accounts and contact information as needed.
- Reporting and Feedback:
- Provide regular reports on customer trends, recurring issues, and suggestions for improvement.
- Share customer feedback with internal teams to help refine processes and offerings.
- Process Improvement:
- Contribute ideas for improving customer service processes and enhancing the customer experience.
- Stay updated on company products, services,



and policies.

Required Qualifications:

- Education:
- Bachelor's degree in any discipline (preferred)
- Minimum 12th pass or equivalent (for some entry-level roles)
- Experience:
- 1–3 years in customer service, client handling, or a customer-facing role
- Freshers with strong communication skills may be considered
- Skills:
- Excellent verbal and written communication skills
- Strong interpersonal and problem-solving abilities
- Proficiency in MS Office and customer service software (CRM tools)
- Ability to multitask and work under pressure
- High attention to detail and accuracy

Working Conditions:

- Willingness to work in rotational shifts, including weekends and public holidays
- Hybrid or office-based work (depending on company policy)
- Quick-paced, team-oriented work environment

Skills: Ms Office, Problem-solving, Crm, Customer Service

Experience: 0.00-5.00 Years

📌 Executive - Customer Management (Mumbai)
🏢 Capita
📍 Mumbai