21 Aug
|
Tracxn
|
Bengaluru
Key Deliverables
- Lead customer success lifecycle from onboarding to renewals
- Build and manage a team of Key Account Managers
- Drive initiatives to reduce churn and boost customer engagement
- Coordinate with internal teams for smooth issue resolution
Role Responsibilities
- Guide team on handling escalations and customer issues
- Monitor account health and identify upsell opportunities
- Standardize customer success processes and KPIs
- Ensure high client satisfaction through proactive engagement
Skills: Key Account Management, Customer Success, Client Engagement, customer lifecycle management
Experience: 5.00-11.00 Years
📌 Customer Success Manager - US (Bengaluru)
🏢 Tracxn
📍 Bengaluru