- Storage Technology
- NetBackup
- NetWorker
- Tape Library - SL3000
- Tape Library - SL150
- Tape Library - SL4000
- Tape Library - Quantum Scalar Series
- Operating System - RedHat Enterprise Linux
- Operating System - AIX
- Operating System - Solaris
- Operating System - Windows
- Basic TCP/IP Networking
- Advanced Networking
- DELL EMC Data Domain
- Oracle Key Manager
- VMWare Virtualization
- Oracle Database / Microsoft SQL / PostgreSQL
- NetApp / Hitachi NAS NDMP Backup
- DELL EMC ECS
- DELL EMC NetWorker Replication / DD Replication
- CommVault
- Veeam
Storage Duty
Backup Duty
- On Duty roster to support for 24 x 7 Standby sercices, participate ad-hoc incident
- NetWorker Job monitoring
- NetWorker Policy Update
- NetWorker Schedule Update
- NetWorker Job release / Hold
- NetBackup Job monitoring
- NetBackup Policy Update
- NetBackup Schedule Update
- NetBackup Job release / Hold
- Change creation, update and Closure
- Handle ad-hoc incident
- Job re-run on failure
- Basic trouble shooting of backup failure
- Fetch of the backup data
- Extension of backup image
- Manage clones and replication
- Review alerts and manage escalations
- Execute backup related changes
- Advance trouble shooting for Application related backup
- Handle ad-hoc S@R / Medium incident
- Process management request for fetching information and design changes
- Minimum 8 years of relevant hands-on experience on above-mentioned technology
- Degree in Computer Science / Information System or related disciplines
- Excellent listening, oral, and written communication skills.
- Fluent in English
- Fluent in Cantonese would be an advantage
- Mandatory for Cantonese speaking for Hong Kong Hiring
- Planning and Organization
- Excellent Planning and execution, positive time management skills.
- Identity task to be accomplished, prioritize tasks, participate in technical discussion, makes good follow-up and provide constructive feedback.
- Attention to Detail
- Applying quality standards to all tasks undertaken and ensuring that nothing is overlooked.
- Establishing relationships and maintaining contacts with people from a wide variety of backgrounds.
- Pay attention to assigned and provide accuracy on the tasks/activity.
- Flexibility
- Should be flexible to attend customer and organizational needs.
- Should have high level of flexibility and Adaptability to situations.
- Analytical Thinking
- Acquiring and understanding of problem or situation by breaking it down,
- systematically into its components or parts and identifying the relationships between these parts.
- Ability to solve problems quickly and permanently using step by step standard methods.
- Conceptual Thinking
- Acquiring understanding of the underlying issues in complex problems or situations,
- by correctly relating these to simpler or better understood concepts, models or previous experiences.
- Ability to understand a situation or problem by identifying patterns or connections, and address the issues.
- Continuous improvement
- Understanding the root cause of the issue, and plan for the governance.
- Apply permanent fix to remediate the problem
- Understanding of Business criticality and result oriented mindset
- Whenever incident reported, think from the business angle and drive the incident till rest.
- with the minimal impact to the business aspect. Regardness of efforts and problem owner.