Key Responsibilities:

- Managing technical escalations
- Ensuring that designated ASPs deliver service as per our service standards
- Managing all customer complaints from major accounts
- Meeting the service standards in terms of managing TAT, mean time to repair, and escalation management
- Ensuring all support services are available for the execution of project orders
- Coordinating with all sales account managers on accounts receivables
- Organizing skill enhancement programs for ASPs, such as training and technical audits
- Customer and ASP escalation management

Educational Background:

- Bachelor's in Computer Science or a related field
- Technical knowledge of IT hardware
- Previous experience in a customer service or support role,



preferably in the IT hardware industry
- Strong communication skills, both verbal and written, with the ability to explain technical issues in a clear and simple manner
- Problem-solving skills with a customer-first mindset
- Ability to work in a rapid-paced, high-pressure environment while maintaining a positive attitude

Skills: Database Management, Scripting, Technical Documentation, Linux Administration, Cybersecurity, Api Integration, Troubleshooting, Cloud Computing, Networking, Virtualization

Experience: 5.00-8.00 Years

📌 Technical Support (Bengaluru)
🏢 Velocis Systems Private
📍 Bengaluru