Key Responsibilities:

- Responsible for overall region/area for customer satisfaction
- Handle corporate customer queries related to Acer products through phone, email, and chat
- Provide clear, accurate, and timely solutions to customer support issues
- Manage ASPs responsibly to handle customer issues and complaints, ensuring timely resolution
- Collaborate with the technical support and service teams to resolve more complex issues, ensuring customer satisfaction at all levels

Qualifications:

- Bachelor's in Computer Science or a related field
- Technical knowledge of IT hardware
- Previous experience in a customer service or support role, preferably in the IT hardware industry
- Strong communication skills, both verbal and written, with the ability to explain technical issues in a clear and simple manner
- Problem-solving skills with a customer-first mindset
- Ability to work in a rapid-paced, high-pressure environment while maintaining a positive attitude

Skills: Technical Documentation, Itil Framework, Service Management, Problem Solving, Team Leadership, Customer Support, Data Analysis, Process Improvement

Experience: 5.00-8.00 Years

📌 Assistant Manager - Service Support (Coimbatore)
🏢 Velocis Systems Private
📍 Coimbatore