Job description

Job Title: GenesysCloud CX Contact Center consultant

Duration: Full time role

Location: Onsite (Bangalore Bagmane Tech Park)

Note: Need someone who can join in less than 30-45 days.

Note: Need someone who can join in less than 30-45 days.

Note: Need someone who can join in less than 30-45 days.

Top Skills:

- Looking for GenesysCloud CX Contact center (Proficient and Must) experience.
- NICE-WFM (Proficient and Must).
- Salesforce (Must).
- AWS connect (Nice to have).

Job Description: :

Duties:

- Deliver scalable, high-quality Salesforce services in support of our company mission
- Design, develop, test, and document scalable, high-quality business solutions on the Salesforce platform
- Recommend alternate approaches, analyze impacts, and provide sizing estimates
- Collaborate with other team members
- Participate in design sessions
- Conduct unit, integration, and performance testing
- Work closely with users for user acceptance testing
- Analyze and mitigate bugs and issues
- Participate in design and code reviews
- Propose creative, highly innovative solutions
- Provide support in fulfilling service requests




- Support release planning and deployment
- Maintain system KPIs to track trends in usage and data integrity
- Help team ensure compliance with IT policies and procedures
- Keep up with current technology trends
- Assess and make recommendations on processes, designs, operations, and testing

Skills:

- Superior Salesforce development skills, including Apex, Visualforce, REST, APIs, SOQL, JavaScript, CSS, and HTML
- Understanding of all aspects of Salesforce, including Sales Cloud, Service Cloud, Marketing Cloud, and Communities
- Deep understanding of scalable solutions and Salesforce best practices
- Proven track record of delivering scalable, high-quality solutions
- Experience working with third-party applications that integrate with Salesforce
- Ability to take initiative as needed
- Solid written and verbal communication skills
- Understanding of testing and release processes
- Track record of creativity and innovation

Skills: Genesys, Nice, Wfm, Salesforce, Workforce Management

Experience: 3.00-8.00 Years

📌 GenesysCloud CX Contact Center Consultant (Bengaluru)
🏢 Xoriant
📍 Bengaluru