Job description Escalation Lead Hiring Alert Escalation Specialist Customer Experience Location Hsr Layout Bangalore Experience 2 3 Years Salary Up to6 LPA Working 5 Days a Week 2 Rotational Off Contact Hr Vijay 98 44 046 33 3 or mail me at hidden email About The Role A critical ops role that keeps compliance grievance and payment workflows running smoothly Youll work closely with regulatory bodies law enforcement agencies and internal teams handling sensitive cases that require both precision and discretion What Youll Do Manage MHA Ministry of Home Affairs related tasks and compliance requirements Respond to and coordinate official queries from Law Enforcement Agencies LEA Handle chargeback cases document accurately and resolve within timelines Manage customer grievances with a professional and empathetic approach Support Razorpay payment gateway operations and troubleshoot transaction issues What Were Looking For 13 years of experience in compliance grievance handling or payment operations Ability to handle confidential and sensitive information responsibly Robust written and verbal communication skills Good analytical skills and attention to detail Familiarity with payment gateways and grievance processes is an advantage Open to working in rotational shifts

📌 Escalation Specialist (Bengaluru)
🏢 Dezire HR Services Hiring For Fintech
📍 Bengaluru