Position Title Staff AI ML Engineer Tech Lead Location Remote Department Engineering Reports To Head of AI Engineering Company unifyCX Company Overview unifyCX is an innovative emerging Global Business Process Outsourcing BPO company With a strong presence in the U S Colombia Dominican Republic India Jamaica Honduras and the Philippines we provide cuttingedge technology solutions to businesses worldwide Our AIdriven customer experience solutions help transform customer interactions ensuring efficiency and personalization at scale Role Overview We are seeking an experienced motivated and challengedriven Staff AI ML Engineer with expertise in language models to join our team As a Tech Lead in our AI Engineering team you will architect design and implement stateoftheart machine learning models focusing on enhancing humanAI interactions Your role will be crucial in creating robust scalable AI solutions for our nextgen omnichannel customer experience platform Lightbird Key Responsibilities 1 AI ML Model Development Design Train and Optimize Models Develop cuttingedge domainaware machine learning models using both classical ML and advanced deep learning architectures Multimodal AI Work on multimodal approaches integrating text audio and contextual data to create AI copilots capable of nuanced human interactions Handle Complex Modeling Challenges Address issues like sparse data multiturn dialogues and domain adaptation by leveraging deep knowledge of AI fundamentals 2 Build and Maintain Scalable Solutions ML Pipelines Design build and maintain robust machine learning pipelines covering data ingestion feature engineering model training and model deployment to ensure they perform efficiently at scale Optimization Proactively identify and resolve bottlenecks in data processing or inference ensuring minimal latency and optimal throughput Model Monitoring Implement practices to track latency accuracy and model drift to maintain performance postdeployment 3 Research Innovation Stay Ahead of Trends Keep uptodate with the latest advancements in AI ML research translating creative ideas into tangible product features ProofofConcepts Lead the creation of proofofconcepts for emerging algorithms and technologies showcasing their potential to transform customer experience 4 Crossfunctional Collaboration Agile Practices Collaborate with Teams Work closely with data scientists software engineers and product managers to drive new AIpowered product initiatives Agile Development Participate in sprints code reviews and iterative development to accelerate product delivery while maintaining highquality standards 5 Leadership and Mentorship Technical Leadership Lead key AI ML initiatives ensuring alignment with business goals while making architectural decisions for scalable and maintainable solutions Mentorship Mentor junior engineers guiding them through complex algorithmic challenges and code reviews and fostering a culture of continuous learning Stakeholder Communication Communicate technical details to nontechnical stakeholders effectively ensuring informed decisions Qualifications Required Education Masters degree in Computer Science Electrical Engineering Applied Math Physics or related field Experience Minimum of 10 years of handson industry experience or 7 years postmasters or 4 years postPh D specializing in machine learning Technical Expertise Proficient in Python and experienced with PyTorch TensorFlow and other deep learning frameworks Strong knowledge of transformer architectures RNNs and text embedding techniques Experience deploying and maintaining production ML models on AWS GCP or Azure

📌 Staff AI ML Engineer Tech Lead (Mangalore)
🏢 Glowtouch Technologies Private
📍 Mangalore