Job Summary We are seeking an experienced Application Support Engineer L2 to support administer and maintain NetSuite and related enterprise business applications This is a handson application administration and support role focused on operational stability user support system configuration access administration incident resolution and integration monitoring We are looking for a support skilled who has administered and configured NetSuite in a production environment while also having exposure to adjacent enterprise applications and integrations such as Workday Salesforce Boomi SuiteScript support APIs middleware or ERP data flows Shift timing 6pm to 3am Requirements 5 years of experience in application support ERP support SaaS administration or systems administration Handson NetSuite administration and configuration experience in a production environment Practical experience with user onboarding offboarding access changes role management permissions security administration workflows saved searches reporting dashboards and rate table configuration Experience supporting businesscritical applications and resolving L2 incidents and service requests Ability to work directly with business users internal teams and external vendors Strong troubleshooting communication documentation and followthrough skills Ability to operate independently in a remote support model Nice to have Salesforce administration or application support experience Workday administration or application support experience Boomi administration monitoring or integration support experience Exposure to ERP integrations middleware platforms APIs data flows or interface troubleshooting SuiteScript troubleshooting or support exposure for existing scripts Development ownership is not required Experience supporting a global user base across multiple time zones Experience working in an IT service management setting including incident request problem and change management Preferred Certifications NetSuite Administrator Certification Salesforce Administrator Certification Workday certification or formal Workday administration training Boomi certification or integration platform training ITIL Foundation or equivalent service management certification Responsibilities NetSuite Administration and L2 Support Administer and support the NetSuite platform on a daytoday basis Configure and maintain user accounts roles permissions access controls and security settings Manage employee onboarding offboarding transfers and access changes within NetSuite Configure and maintain workflows approval paths system settings business configurations saved searches reports and dashboards Configure and maintain rate tables and pricingrelated configurations where applicable Support NetSuite releases regression testing validation activities and postrelease checks Maintain application support documentation configuration records and operational procedures Application Support Operations Serve as the L2 escalation point for business application incidents and service requests Investigate troubleshoot and resolve applicationrelated issues within agreed service levels Work with business users to understand issues reproduce problems and provide practical resolutions or workarounds Coordinate with vendors implementation partners or L3 resources when escalation is required Identify recurring issues and support root cause analysis problem management and knowledge article creation Follow change management practices for approved configuration updates Security Access and Compliance Support Provision modify and deprovision user access across supported applications Perform role and permission reviews to support access governance requirements Ensure user access follows leastprivilege principles and company standards Support audit requests by providing evidence related to access configuration and support activity Enterprise Application and Integration Support Support integrated enterprise applications such as Salesforce Workday Boomi finance systems HR systems procurement platforms and other SaaS business applications Monitor application integrations interface health scheduled jobs and data flow issues Troubleshoot integration failures data mismatches and synchronization issues in coordination with vendors or technical teams Support testing activities for configuration integration and application changes Use SuiteScript knowledge where available to troubleshoot and support existing scripts only This role is not intended for custom NetSuite development

📌 Application Support EngineerNetSuite and Enterprise Applications (Mangalore)
🏢 Navsan
📍 Mangalore