Company Description UnifyCX is a nextgeneration customer experience platform that blends human expertise with advanced AI to optimize every stage of the customer journey Built through GlowTouchs strategic acquisition of Collective Solution the company offers a comprehensive set of tools for customer experience management across global markets With a strong focus on innovation UnifyCX aims to redefine how organizations deliver exceptional consistent customer service As a certified NMSDC Minority Business Enterprise MBE UnifyCX values diversity and inclusion and takes pride in a multicultural workforce Candidates interested in learning more about the companys mission and services can explore additional information at www unifycx com or contact the team via the listed email addresses Role Description This is a full time in office role based in Mangaluru focused on supporting and enhancing customer experience operations The Job Title will handle daytoday responsibilities such as interacting with customers across various channels documenting and resolving inquiries and escalating complex issues to the appropriate teams The role involves collaborating with crossfunctional colleagues to improve processes maintain high service quality and contribute to customer satisfaction and retention The Job Title will also be expected to follow established workflows meet performance targets and provide clear accurate reporting to supervisors Qualifications Ability to communicate clearly and professionally in English both verbally and in writing Strong customer service orientation including active listening empathy and problemsolving skills Comfort with using computerbased tools CRM or support platforms and productivity applications Capacity to work effectively in a fastpaced onsite setting and collaborate with diverse teams Attention to detail and strong organizational skills to manage multiple tasks and priorities Previous experience in customer support contact center or customer experience roles is preferred Willingness to work in rotational shifts if required and maintain consistent attendance Diploma or bachelors degree in any discipline is beneficial relevant training or certifications in customer service or CX are a plus

📌 Title Mangalore
🏢 UnifyCX
📍 Mangalore