Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Position:

Key Responsibilities

General Profile

- Provides leadership to managers and senior professional QA staff.
- Adapts and executes functional or departmental business plans.
- Makes decisions based on resource availability and functional goals.
- Strong Functional Knowledge
- Requires a comprehensive understanding and demonstration of QA and software engineering process
- Applies in-depth knowledge of own area and business expertise.
- Impacts results of a business unit, major operational segment, or companywide subfunction.
- Guided by functional business plans.
- First level of leadership
- Manages multiple related teams, sets priorities, and allocates resources.
- Proactively manages resources to meet project/program goals
- Robust Team Player
- Strong People Management Skills
- Lead client projects independently & should be able to handle multiple clients/projects/programs
- Should be able to Coach & mentor team leads and members
- Problem Solving
- Identifies and resolves complex technical, operational, and delivery problems.

- Interpersonal Skills & Communication

- Uses clear communication skills to influence others, including senior leadership.
- Manage Offshore/Onshore Interaction and Stakeholder Communication
- Escalation Management
- Ensures proper communication with the test team and other project stakeholders.

- Delivery





- Strong understanding of Domain/Business, (HCS/HRS)
- Understands project/release scope, complex business needs and translates them into testing strategy
- Develops a high-level system testing approach with the stakeholders.
- Proficient with Industry standard testing methodologies ( Waterfall, Iterative, Hybrid, Agile, etc..)
- Create detailed report of findings and recommendations after testing is complete and present to stakeholders
- Stay up to date in current tools(Automation, AI), techniques to incorporate into testing practices and drive adoption in the team
- Knowledge-share with team on techniques and results to continuously improve the service offering and mentor junior members of the team in techniques and best practices
- Manage transitions (Ongoing vis-à-vis Implementations vis-à-vis Leveraged Shared Services)
- Manages resources and work allocation projects.
- Lessons Learned Documentation and Implement learning for future
- Ensures quality and timeliness of test deliverables.
- Coordinates with stakeholders to obtain sign-off for agreed to test phase deliverables.
- Manages risk identification and risk analysis sessions and uses the results for test estimation, planning, and control.
- Assesses and reports test status and metrics to project stakeholders.
- Identifies skills and resource gaps in their test team and sources adequate resources.




- Proactively initiates/contributes in test process continuous improvement initiatives.
- Maintains and agrees on entry/exit criteria for phases of test as per master test plan.
- Collaborates with GTS stakeholders and vendors to continually improve infrastructure, processes, and systems.
- Identifies tools (test automaton/test management/AI) to improve test efficacy and efficiency.
- Liaises with stakeholders for readiness and availability of test environments.
- Manages hiring, performance appraisals, and pay reviews
- Complies with all policies and standards.

- Eligibility Requirement

- Strong understanding of HCS (HW/DB) Domain & Applications
- Minimum 12 years’ of experience
- Either Engineering or technical graduates
- Strong analytical and communication knowledge
- Strong knowledge in MS Office, SQL

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to [email protected]. You may also click here to access Conduent's ADAAA Accommodation Policy.

📌 Senior Manager, IT Testing (Bengaluru)
🏢 Conduent Business Services India
📍 Bengaluru