Job Description
Position Snapshot
nJob Title
nSenior Associate — French Underwriting Support Services (L3)
nJob Area
nFrance-Facing P&C; Insurance Underwriting Support — Production Unit
nRegion Served
nFrance (French Domestic Market) — Commercial & Personal Lines
nLocation
nIndia (Bangalore)
nShift
nFrance-facing shift (CET-aligned); rotational, per business requirement
nExperience
n2–3 years in P&C; Insurance operations as a Team Member / SME / QA
nEducation
nGraduate and above
nLanguage
nFrench — B2/C1 (mandatory); English — B2 (working proficiency)
nReports To
nTeam Leader — French UWSS
nRole Purpose
nThe Senior Associate is the production backbone of the French UWSS unit. This role processes underwriting support transactions received directly from a French-speaking insurer/broker, working in native French documentation and French-language customer systems, while maintaining the quality, turnaround, and compliance standards expected of an offshore delivery centre.
nKey Responsibilities
nUnderwriting Support & Production




n• Policy lifecycle processing: Process current business, endorsements, renewals, and cancellations across the commercial P&C; policy lifecycle, working from French-language submission forms and underwriting instructions
n• French client tools: Operate customer underwriting/policy administration systems that are configured and presented entirely in French, with no English overlay
n• Transaction quality: Own end-to-end transaction processing to meet first-time-right and SLA quality standards
n• Document interpretation: Accurately read, interpret, and action French-language proposal forms, endorsement requests, and broker correspondence
nTeam & Stakeholder Support
n• Daily huddles: Participate in and support the Team Leader during daily huddles; share process/business updates with the wider team
n• Escalation handling: Manage timely resolution of chasers and escalations raised by the French onshore team or broker
n• Customer e

📌 Senior Associate (Bangalore Division)
🏢 Mphasis
📍 Bangalore Division