Job Description
Membership Sales & Guest Engagement
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- Lead membership operations across hotel clusters in Bengaluru to drive sales, revenue, and profitability.n
- Drive in-hotel membership sales through robust lobby presence, guest interactions, and conversion of hotel footfallsn
- Ensure high visibility of membership programs across key hotel touchpoints including lobby, outlets, and front deskn
- Drive member acquisition through walk-ins, referrals, digital enquiries, partnerships, and activation initiativesn
- Maximize conversion across all sales channels including in-hotel sales, voice, outbound campaigns, digital enquiries, website leads etcn

nHotel Partnerships & Business Leadership
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- Build strong relationships with Hotel GMs and leadership teams to drive program successn
- Conduct regular business reviews and performance monitoring with partner hotelsn
- Drive collaboration between hotel teams, marketing,



operations and corporate functionsn
- Identify new business opportunities, local partnerships and activation opportunities within hotelsn

nDigital Orientation
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- Champion TLC DigiTech's digital-first approach across partner hotelsn
- Promote digital adoption and awareness of membership platforms including website, App, online renewals and customer engagement tools within teams and hoteln
- Support digital campaigns, social lead generation, influence engagement, and data-led sales optimizationn

nTeam Management & Operational Excellence
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- Lead recruitment, productivity, grooming, and performance of hotel-based sales teamsn
- Ensure compliance with operational, audit, and customer service standardsn
- Maintain a strong member-first approach across all hotel operationsn

📌 Cluster Manager (Bangalore Division)
🏢 TLC DigiTech
📍 Bangalore Division