Job Description
Job Purpose:
nThe Guest Relationship Executive (GRE) will be the first point of contact for customers visiting the BPTP Clubs. The role focuses on delivering a premium customer experience, assisting walk-in clients, and providing seamless support to the Clubs team to enhance customer engagement and conversion.
n Key Responsibilities:
n
- n
- Welcome and greet customers at the Club in a warm, professional, and courteous manner.n
- Maintain visitor records and ensure proper documentation as per company process.n
- Ensure the Club ambience, hygiene, and overall presentation meet brand standards.n
- Handle customer concerns or queries with empathy and escalate when required.n
- Support the sales team during events, site visits, and promotional activities at the club.n

n Eligibility & Requirements:
n
- n
- Min. 1 year Experience in Guest Relations role in Hospitality. n




- Excellent communication skills with strong customer-handling abilities.n
- Presentable personality with a high level of professionalism and grooming standards.n
- Experience in delivering premium/luxury customer service.n
- Ability to multitask and work in a rapid-paced, customer-facing environment.n
- Proficiency in English and Hindi; knowledge of additional languages is an advantage.n

n Key Skills & Competencies:
n
- n
- Exceptional interpersonal and communication skillsn
- Customer-centric approachn
- Problem-solving and coordination skillsn
- Team player with a proactive attituden
- Strong service orientation and attention to detailn

n
nPls share your resume at [email protected]
n

📌 Guest Relations Specialist (Noida)
🏢 BPTP
📍 Noida