Job Description
Job Summary
nGCC Delivery Lead - Job Description
nAbout the Role
nResponsibilities include leading AD/AMS delivery programs from offshore, managing geographically distributed teams across multiple delivery models, and ensuring service stability, operational performance, SLA/KPI attainment, and customer satisfaction.
nResponsibilities:
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- Work from the Customer GCC (Global Capability Center) Locationn
- Identify areas of growth and understand upsell/cross-sell service line offerings from the to the Customern
- Primary operational interface for the customer from offshore, leading governance, managing escalations, aligning priorities, and driving continuous improvement across the service.n
- Drive service transformation initiatives that improve customer experience, operational efficiency, and long-term delivery sustainabilityn
- Influence account strategy by identifying service risks, improvement opportunities, and investment priorities that strengthen the operating modeln




- Ensure successful execution of mid-to-large scale programs with coordination across offshore and onsite teams.n
- Manage delivery units ranging from /$5M–$15M with team sizes of at least 100+ professionals.n
- Experience in managing support/transformation programs on enterprise applications like SAP/S4HANA, Data/AI Implementation programsn
- Drive and implement best-in-class practices in the Customer GCC.n
- Resolve day-to-day delivery impediments with a hands-on, solution-oriented approach.n
- Stay updated on digital trends such as SRE, automation, predictive analytics, AI, and DevOps.n
- Collaborate with various capability units within the organization for any support/technical interventionsn
- Identify and onboard offshore talent and support coaching and mentoringn
- Support career development, mentoring, and servant leadership practices.n
- Facilitate integration of offshore teams with onsite and customer teams meetups, upskilling, and cross-skilling ini

📌 Portfolio Delivery Director (Tamil Nadu)
🏢 HCLTech
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