Job Role: Customer Relations Executive

Job Description

- Manage customer relationships and handle payment collection activities.
- Call customers regarding pending payments and follow up to ensure timely collection.
- Handle customer questions, complaints, and service-related concerns through WhatsApp and phone calls.
- Follow up with customers who have stopped ordering and encourage them to resume their orders.
- Build positive customer relationships while handling payment-related conversations professionally.
- Work closely with the company's AI assistant, Simran, which handles most initial customer responses.
- Maintain accurate records of customer interactions, payment follow-ups, and collection status.
- Handle collection conversations politely and professionally while achieving assigned targets.

Required Skills & Qualifications

- Fluency in Telugu, Hindi, and English is mandatory.
- Good verbal communication and customer-handling skills.




- Comfortable discussing and requesting pending payments politely.
- Ability to handle customer complaints and difficult conversations professionally.
- Customer-focused and responsible approach.
- Comfortable working with WhatsApp and phone-based customer support.
- Own laptop is mandatory.

Salary & Incentives

- First 2 Months: ₹15,000 per month.
- After 2 Months: ₹18,000 per month.
- Performance Incentive: Additional ₹2,000 in months with positive collection performance.

Working Details

- Work Location: Hyderabad.
- Timing: 11:00 AM – 8:00 PM.
- Working Days: 6 days a week.
- Weekly Off: Wednesday.
- Work Type: Customer Support + Payment Collections.

Interview Process

- Interview will be conducted at the company office.
- Includes a live customer call test.

📌 Customer Relations Executive (Head Of Customer Relations) (Hyderabad)
🏢 JobTrade
📍 Hyderabad