Customer Support Specialist

Start Date

Starts Immediately

CTC (ANNUAL)

Competitive salary Competitive salary

Experience

2 year(s)

2 year(s)

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Not Provided

Posted today

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About the job

Customer Support Associate Kloth

Location: Bengaluru

Employment Type: Full-time

Experience: 02 years

Compensation: ~12,000/month to ~20,000/month

About Kloth

Kloth is a fashion-tech platform building a faster, smarter, and more interactive way to shop fashion. We combine fashion discovery, AI-powered Tryals (Virtual Try-On) , and fast delivery to make the shopping experience more seamless for customers.

Were looking for a Customer Support Associate who will be the voice of Kloth and take ownership of the customer experience from the first query to complete resolution.

What Youll Do

- Handle customer queries across WhatsApp, chat, phone, and other support channels .
- Help customers with orders, deliveries, payments, cancellations, returns, refunds, and product-related queries.
- Assist customers with the Tryals / AI Virtual Try-On experience.
- Respond quickly and accurately while maintaining a friendly and professional tone.
- Take complete ownership of customer issues and follow through until resolution.
- Coordinate with the Operations, Delivery, Product, and Business teams to resolve issues.
- Proactively communicate with customers about delays, order updates, or other issues.
- Identify recurring customer problems and share insights with the internal team.
- Maintain accurate records of customer queries, complaints, and resolutions.
- Help improve FAQs, support processes, and customer communication templates.

What Were Looking For

- 12 years of experience in customer support, customer experience, e-commerce, operations, or a similar role .
- Excellent written and verbal communication skills.




- Solid problem-solving and ownership mindset.
- Patient, empathetic, and comfortable handling difficult customer situations.
- Comfortable communicating with customers over WhatsApp and phone.
- Good attention to detail.
- Ability to multitask and prioritize urgent issues.
- Comfortable working in a fast-paced startup environment.
- Basic understanding of mobile apps and e-commerce.

Good to Have

- Experience in fashion, D2C, e-commerce, quick commerce, or consumer tech.
- Experience with customer support / CRM tools.
- Experience handling WhatsApp-based customer support.
- Interest in fashion, technology, and AI.

Why Join Kloth?

- Work at an early-stage fashion-tech startup .
- Work closely with the founders and product team.
- Get hands-on exposure to AI, virtual try-on, e-commerce, and consumer technology .
- Have a direct impact on the product and customer experience.
- Take meaningful ownership from day one.
- Learn and grow in a fast-paced startup environment.

If youre someone who genuinely enjoys helping people, solving problems, and making customers happy, wed love to hear from you.

Earn certifications in these skills

Who can apply

Only those candidates can apply who:

1. have minimum 2 years of experience

Salary

Probation:

Duration:

Salary during probation:

After probation:

Annual CTC: Competitive salary

Number of openings

1

Editor’s note

Information above is Internshala's interpretation and paraphrasing of what we found on the shared link.

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📌 Customer Support Specialist (Bengaluru)
🏢 Kloth
📍 Bengaluru