Location:

PuneRole Type:

Individual ContributorIndustry:

SaaS | Data Security

About Us

Concentric AI is a agile and innovative organization dedicated to pushing the boundaries of data security. We are passionate about solving complex problems and creating cutting-edge solutions that make a meaningful impact for enterprises.If you thrive in a fast-paced, collaborative environment and are excited about solving real-world data security challenges, we’d love to have you on our team. We operate with Trust, Humility, and Continuous Learning at the core of everything we do.With the rapid emergence of Generative AI as a critical threat vector, Concentric AI is rising to meet the challenge through strategic innovation and acquisitions.Learn more about our recent acquisitions here:https://concentric.ai/press-release/concentric-ai-acquires-data-security-technologies-swift-security-and-acante/

About the Role

We are looking for a customer-obsessed, analytical Customer Success professional

to drive adoption, retention, and long-term value for our enterprise customers.

This is a full-stack Customer Success role

spanning onboarding, configuration, product enablement, data-driven insights, and ongoing success management.Depending on experience (3–10 years), the scope may range from owning onboarding and adoption for enterprise accounts to independently managing and growing strategic, high-value customers.

Key Responsibilities

Analyze customer data on the Concentric platform to identify data risks, trends, and anomaliesDevelop and recommend data risk remediation strategies based on insightsPrepare and present data risk and security posture reports to customersHandhold customers through the implementation of remediation strategiesAct as a trusted data security advisor,



providing subject-matter expertise and strategic guidance aligned to customer goalsOwn end-to-end customer onboarding: environment setup, configuration, and feature walkthroughsBuild strong relationships with customer stakeholders across IT, Security, Compliance, Engineering, and leadershipDeeply understand customer use cases and map them to Concentric’s product capabilitiesDeliver hands-on product training and drive adoption across customer teamsMonitor customer health, usage, and engagement; proactively identify and mitigate churn risksConduct regular usage reviews, QBRs/MBRs, and support renewal and expansion conversationsTroubleshoot customer issues and coordinate with Engineering, Product, and Support for timely resolutionAct as the voice of the customer internally, sharing insights on trends, gaps, and feature requestsContribute to building scalable CS processes, templates, and documentation (for senior profiles)

Required Skills & Experience

4–10 years of experience in Customer Success, Technical Account Management, or similar roles in a B2B SaaS environmentStrong experience with data analysis — ability to extract meaningful insights from large data sets and identify patterns, risks, and anomaliesExperience working with enterprise customers, preferably large North American clientsGood understanding of cybersecurity and/or data security concepts (preferred)Strong technical aptitude: ability to understand SaaS platforms, dashboards, integrations, and API-based systemsComfortable working closely with Product and Engineering teamsExcellent communication, presentation, and stakeholder management skillsAbility to balance strategic thinking with hands-on executionSelf-driven, proactive, and comfortable operating with minimal oversight (for senior profiles)

📌 Customer Success Manager (IC Role) 4–10 Years (Mumbai)
🏢 Concentric AI
📍 Mumbai