Cruise Administration Services, Inc. (CASI), a Carnival Cruise Line entity in
the Philippines, is currently looking for Specialist, Learning Systems. Only
candidates located in Metro Manila, Philippines to apply.

Job Summary:

The Specialist, Learning Systems (CASI) will manage and maintain all learning
systems to ensure business continuity and positive learner experience across the
fleet and shoreside. This includes, but is not limited to daily system
maintenance, troubleshooting, course setups, learner support, system audits and
system upgrades. This role will be the systems administrator and main support
for Carnival’s learning management systems (LMS) and integrated technologies.

Essential functions:

* Learner Support: Timely and accurately investigate, document, and resolve
learner issues per Service Level Agreements (SLAs) and manage and maintain
learner support inboxes and ticketing system. Escalate issues appropriately.
* Quality Assurance: Perform thorough quality assurance for the LMS
environments and its integrated products/processes to provide a quality user




experience. Verify, submit, and track product issues to ensure prompt
resolution by our vendor and other support teams. Perform routine LMS system
and support process audits and checks, compile performance metrics, and
proactively provide recommendations and solutions for process/system
improvements. Test, configure, maintain, perform, and document accurate QA
for the LMS setting.
* User Provisioning and Password Management: Execute user account/access
provisioning within the LMS environments, including but not limited to
managing user profiles/roles and user accounts; and changing passwords.
Ensure users have correct access based on their role needs.
* Course Deployment Facilitation: Assist with planning, scheduling, and
communicating course deployments, system update, and integration activities
in partnership with stakeholders, vendors, HR and IT Departments.
* Discrepancy Resolution: Mainta

📌 Specialist, Learning Systems (India)
🏢 Carnival
📍 India