About Kroslo

Kroslo makes Titanium Enamel Cast Iron Cookware, built for the Indian kitchen. We're on a mission to get Indian households off Teflon and non-stick — bringing health-first, materials-forward cookware to a market that's finally ready for it.

The Role
We're hiring a Customer Experience Associate to be the voice of Kroslo to our customers — across Amazon, WhatsApp, Instagram DMs, email, and calls. You'll own every query from first message to resolution, turning first-time buyers into repeat customers and unhappy ones into advocates. This isn't a ticket-closing role — it's a trust-building one.

What You'll Do
Handle customer queries end-to-end across Amazon, D2C website, WhatsApp, Instagram, and email
Resolve order, delivery, product, and usage issues quickly — with zero unresolved threads
Own returns, replacements, and refunds — coordinating with ops to close the loop fast
Track and report weekly CX metrics — response time,



resolution time, CSAT, repeat complaints
Flag recurring product or delivery issues back to the team — you're the earliest signal on what's breaking
Use AI tools to draft, personalise, and speed up responses without sounding robotic

What We're Looking For
0–2 years of experience; freshers with strong communication skills welcome
Excellent written English and Hindi — you can write warmly, clearly, and fast
Patient, empathetic, and unshakeable under a frustrated customer's first message
Highly organised — nothing falls through, no query goes unanswered
Comfortable with AI tools (ChatGPT, Claude, etc.) and uses them daily

Details
? Okhla, New Delhi | Full time, WFO | Immediate Joining
? ₹3–4 LPA, based on experience and interview performance

📌 Customer Experience Associate (New Delhi)
🏢 Kroslo
📍 New Delhi