Overview

At Zebra, we are a community of innovators who come together to create recent ways of working. United by curiosity and a culture of caring, we develop smart solutions that anticipate our customer’s and partner’s needs and solve their challenges.

Being part of Zebra Nation means you are seen, heard, valued, and respected. Drawing from our unique perspectives, we collaborate to deliver on our purpose. Here you are part of a team pushing boundaries today to redefine the work of tomorrow for organizations, their employees, and those they serve.

You’ll have opportunities to learn and lead in a forward-thinking environment, defining your path to a fulfilling career while channeling your skills toward causes you care about—locally and globally.

Come make an impact every day at Zebra.

What We're Looking For

Responsible for monitoring cloud environments, troubleshooting issues, and ensuring timely escalation of events to maintain system health and performance. This role requires strong analytical skills, attention to detail,



and a proactive approach to incident management in a 24x7x365 operational environment.

Essential Duties And Responsibilities

Diligently observe and interpret cloud monitoring dashboards and alerts
Resolve basic issues; escalate urgent and complex issues. Know the difference
Coordinate with internal departments and sometimes with customers
Be aware of customer SLA’s and escalate issues if cases are taking too long to resolve
Document all troubleshooting and issue management actions via the electronic case management system
Schedule resources and arrange work effort to cover weekends and/or on-call shifts to be available to be engaged in response to system-initiated alerts
Monitoring case backlog to ensure we meet agreed SLAs with customers and internal KPI targets; share regular status reports with stakeholders
Be able to work in a variety of different shifts, including days, nights, weekends, and holidays to support a 24x7x365 environment.

📌 Cloud Engineering, Professional II (Bengaluru)
🏢 Zebra Technologies
📍 Bengaluru