10453

Core Responsibilities:

o Correspond with multiple sources to negotiate payment schedules that suit
the customer’s current financial situation while still satisfying the debt.

o Keep track of the portfolio for specific buckets for the assigned area and
control the delinquency of the area, bucket-wise & DPD wise as well as focus on
non-starters.

o Provide productive customer service regarding collection issues, process
customer refunds, process and review account adjustments, resolve client
discrepancies and short payments

o Monitor and maintain customer account details for non - payments, delayed
payments and other irregularities, making customer calls, account adjustments,
small balance write off, customer reconciliations and processing credit memos
where necessary.

o Ensure customer files are updated, recording times and dates that contact
has been made and noting information that customers have received about their
debt.





o Trace defaulters and assets in coordination with the agency’s tracing
team and suggest remedial course of action

o Identify defaulting accounts and investigate reasons for default while
continuing to make efforts to maintain a healthy relationship with the
customer

o Enlist the efforts of sales and senior management when necessary to
accelerate the collection process including supporting the collection manager
(court receiver) in repossessing assets and seeking legal and police support
where required.

o Ensure compliance to all Audit / NHB /IRB regulations as well as policies
and procedures of the company

Desired Experience: Minimum 1 to 2 years in the field.

Job Qualifications Graduate : Yes Masters/Postgraduate: Optional

📌 Executive - Collections - Housing - Collections - Non - X bucket - Hyderabad - Auto Plaza - J Grades
🏢 Tata Capital
📍 Hyderabad