Company Description
Hotel Trader is a VC-backed , cloud-native B2B platform transforming how hotels connect with global demand. Founded by serial travel-tech entrepreneurs and backed by Highgate Technology Ventures (HTV) , we’re building the next generation of hotel distribution—automated, scalable, and intelligence-driven , integrated directly with CRS/PMS systems.

Scale that speaks for itself:
• 1B+ search requests per day
• 40ms average response time
• 200M+ inbound messages daily
• Live integrations with Hilton, Highgate, Wyndham — rapidly expanding across the US and
Europe.

We’re a remote-first, high-growth company with a strong engineering and data-driven
culture. Over the past 18 months, we’ve tripled our team, achieved 100% year-over-year revenue growth , and continue to scale rapidly—with real business traction and a growing global footprint.

Our focus remains on automation, intelligence, and low-latency infrastructure — enabling real-time connectivity and AI-powered decision systems that redefine how hotels distribute inventory and pricing at scale.





Role Description
We are looking for a self-driven, creative, and experienced Customer Support Manager to lead day-to-day operations within our growing Customer Support team.
This role is ideal for a strong operational leader who thrives in fast-paced environments, understands service-level accountability, and is passionate about developing leaders and building high-performing teams.
You will work closely with the Director of Customer Support to ensure operational excellence, strengthen team leadership, and improve overall customer experience in a fully remote, 24/7 environment.

What You’ll Do
- Lead and support Team Leads in managing daily support operations
- Ensure service levels and response times are consistently met
- Monitor ticket queues and proactively address backlogs or aging cases
- Drive continuous improvement in workflows and processes
- Bring innovative ideas to improve performance, efficie

📌 Customer Service Support Manager (India)
🏢 HotelTrader LodgIQ (India
📍 India