Job Description
Key Responsibilities
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- Own the student journey from enrollment through graduation and placement, serving as primary point of contactn
- Conduct structured onboarding calls/sessions for recent cohortsn
- Monitor student engagement and progress; proactively intervene when students show signs of disengagement or falling behindn
- Manage a portfolio of active students across multiple concurrent cohorts, tracking completion milestonesn
- Coordinate with instructors/program staff to flag at-risk students earlyn
- Support students through the job placement process resume review, interview prep coordination, employer introductionsn
- Track and report on retention, completion, and placement KPIs to leadershipn
- Handle escalations related to financing/payment questions (Fortify, Climb Credit) in coordination with the ops teamn
- Maintain accurate student records and communication logs in the CRM/tracking systemn




- Gather student feedback and identify opportunities to improve program experiencen

nRequirements
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- 2+ years in customer success, student success, account management, or a related client-facing rolen
- Excellent written and verbal English communication skillsn
- Experience in education, bootcamps, SaaS customer success, or lending/fintech servicing is a plusn
- Empathetic but structured able to hold students accountable while being supportiven
- Self-directed; comfortable working remotely with minimal daily supervisionn

nPreferred
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- Experience with cohort-based or subscription-style customer basesn
- Familiarity with income-share agreements, tuition financing, or lending productsn
- Bilingual (English/Spanish) a plus depending on candidate pipelinen

📌 Customer Success Manager (New Delhi)
🏢 RresolveExpert Solutions
📍 New Delhi