Job Description
Hi Folks,
nWe are hiring for the below role with the leading manufacturing industry.
nRole-Customer Service Coordinator
nLocation: Gurgaon – Bhondsi
nShift: 9 a.m. to 6 p.m.
nMonday to Saturday working with Sunday fixed off
nSalary- Upto 4.80lpa
nJob Summary:
nThe Service Coordinator will be responsible for managing service operations,
ncoordinating with engineers and stakeholders, ensuring accurate system updates,
nand supporting overall service workflow while adhering to Stryker's quality and
ncompliance standards.
nKey Responsibilities:
n
- n
- Register service complaints/events and assign engineersn
- Provide updates and coordination support to field engineersn
- Partner with field and in-house teams for workflow and process improvementsn
- Coordinate with internal and external customers for approvals and inputsn
- Coordinate with logistics partners for reverse and forward pickupsn
- Maintain and track loaner equipment and follow up for retrievaln
- Coordinate with inventory team for spare availability and reconciliationn
- Create,



update, assign, and reassign Preventive Maintenance (PM) requestsn
- Follow up with channel partners, ASPs, and engineers for install base updatesn
- Track warranty and contract expiry for customersn
- Coordinate internally for quotations and contract proposalsn
- Maintain accurate data in systems and prepare reports as per defined metricsn
- Provide extended support as requiredn
- Ensure adherence to Stryker Quality Management System and compliance guidelinesn
- Accurately enter order data and verify entitlement and serial number coveragen
- Assist in month-end closing activitiesn

nRequired Skills:
n
- n
- Strong working knowledge of Microsoft Excel (including Pivot Tables) andcPowerPointn
- Good reporting and presentation skillsn
- Strong coordination and organizational abilitiesn
- Positive communication skills in English and Hindi (regional language is an added advantage)n
- High a

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