Job Description
What We Do
nBusiness travel is challenging; we make it simple. We're a global tech startup changing how organizations experience travel. One platform for bookings, expenses, travel policies, approvals, and insights with seamless integration into HR and Finance systems. Tumodo is growing quick by solving what slows teams down – travel friction.
nWhat We're Looking For
nWe're seeking a Customer Support Team Lead to join our growing team in India - it's a hands-on leadership position where you will be deeply involved in complex cases, team development, and building the operational backbone for our growth.
nYou will lead a team of Travel Consultants and Supervisors, ensuring service excellence, SLA adherence, and a culture of service-excellence and accountability. You'll own daily travel operations for our India team serving several markets, actively and directly working alongside the team on complex bookings, VIP itineraries, and escalations. You'll also build operational structure, drive team performance, and ensure SLA and quality standards as we scale.



This is a player-coach role for someone who thrives in hands-on execution while creating the systems that enable growth.
nWhat You'll Do
nOperational Ownership & Performance Management
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- Own daily service delivery performance across Indian teamn
- Monitor SOP compliance as well as and internal policy adherence.n
- Actively manage workload distribution and operational coverage, support the team during peak periods through effective workload management, prioritization or personal involvementn
- Implement structured escalation frameworksn
- Ensure operational continuity and coverage planningn
- Oversee or take over the handling of complex corporate travel bookings (air, rail, hotel, car, ancillary) across the teamn
- Provide guidance and decision-making support for VIP, multi-leg, and high-sensitivity itinerariesn
- Manage critical or high-risk escalations and ensure timely resolution

📌 Customer Support Team Lead (Bengaluru Urban)
🏢 Tumodo
📍 Bengaluru Urban