Company Description TP Group, formerly known as Teleperformance, is a global leader in digital business services with nearly 47 years of experience. In the AI era, the company has evolved to become sharper, more modern, and deeply focused on empathy in every customer interaction. TP combines intelligent, technology-driven solutions with human-centered service to support leading brands worldwide. The organization is committed to staying future-ready while offering energetic, inclusive workplaces. Candidates joining TP can expect a forward-thinking environment that values innovation and customer excellence.
Role Description This full-time, on-site Customer Support Executive role is based in Mumbai. The position involves handling customer inquiries via phone, email, and online channels, providing accurate information and resolving issues in a timely manner. The role includes troubleshooting basic technical problems, escalating complex cases when necessary, and ensuring that each interaction meets service quality standards.
The Customer Support Executive will maintain detailed records of customer interactions, follow established processes, and collaborate with team members to improve service delivery. The role also requires maintaining a professional demeanor, meeting performance targets, and contributing to a positive customer experience.
Qualifications
Strong skills in Customer Support and Customer Service to manage inquiries and resolve issues effectively.
Ability to drive Customer Satisfaction by maintaining a customer-first mindset and delivering high-quality interactions.
Experience with Online Support channels, including email, chat, or web-based platforms, for handling customer queries.
Basic Technical Support capabilities to troubleshoot common issues and provide clear guidance to customers.
Excellent verbal and written communication skills in English and, where relevant, local languages.
Ability to work in a fast-paced, structured on-site environment and meet de
📌 Customer Support Executive (India)
🏢 TP
📍 India