The leader must demonstrate an ability to anticipate, understand, and act on
evolving customer needs, both stated and unstated. Through this, he/she must
create a customer-centric organisation and use creative thinking frameworks to
foster value-added relations. With the right balance of bold initiatives,
continuous improvement and governance, the leader must adhere to the delivery
standards set by the client and eClerx by leveraging the knowledge of market
drivers and competition to effectively anticipate trends and opportunities. In
addition, the leader must demonstrate a capacity to transform, align, and
energize organisation resources, and take appropriate risks to lead the
organization in a new direction. As a leader, the candidate must build engaged
and high-impact direct, virtual and cross-functional teams, and take the lead
towards raising the performance bar, build capability and bring out the best in
their teams. By collaborating and forging partnerships both within and outside
the functional area, the leader must work towards a shared vision and achieve
positive business outcomes.

📌 Program Manager (Mumbai)
🏢 eClerx
📍 Mumbai