We are looking to hire an expert CEC Team Leader - Inbound - Retail Liabilities-Customer Experience Center-Contact Centre Inbound to join our productive team at Kotak Mahindra Bank Limited in Noida.
Growing your career as a Full Time CEC Team Leader - Inbound - Retail Liabilities-Customer Experience Center-Contact Centre Inbound is a terrific opportunity to develop productive skills.
If you are strong in teamwork, decision-making and have the right mindset for the job, then apply for the position of CEC Team Leader - Inbound - Retail Liabilities-Customer Experience Center-Contact Centre Inbound at Kotak Mahindra Bank Limited today!

Job Role

.Responsible for managing a team of 15-18 officers handling inbound calls in Retail Liabilities
.Manage Team to deliver on Quality, Call productivity, Sales, and Shrinkage as per the defined benchmarks
.Manage Floor to monitor discipline on floor, resolve officer's queries to assist customers, raise issues to respective dept. for resolution, update officers on process/product updates, workstation availability, shrinkage, etc.
.Manage escalated customer calls (complaints)



with end-to-end resolution

Job Description
.Graduate
.Minimum 5 to 6 years of relevant experience in servicing of financial products and at least one year in managing a team
.Excellent communication skills - Verbal & Written
.Flexible to work 24/7 (For Females: 7AM till 8PM) including Sunday/holidays
.Leadership skills including team motivation, make team adaptable to changes, deliver overall SOPs, etc
.Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity
.Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers & customers

Perks of working as a CEC Team Leader - Inbound - Retail Liabilities-Customer Experience Center-Contact Centre Inbound in Noida:

● Excellent benefits
● Company offers career progression opportunities
● Attractive package

📌 CEC Team Leader - Inbound - Retail Liabilities-Customer Experience Center-Contact Centre Inbound - H (Noida)
🏢 Recognized
📍 Noida