Role Description

We are seeking a technically strong Production Support Developer to join our growing medical device company. The ideal candidate combines software development skills with operational excellence and production support experience.

The primary objective of this role is to own day-to-day operational engineering activities across production applications, integration platforms, cloud infrastructure, and deployment pipelines. This role serves as the primary technical bridge between business stakeholders, support operations, and software engineering teams by troubleshooting complex production issues, implementing smaller enhancements, supporting cloud-hosted solutions, administering DevOps processes, and improving overall platform reliability. The position enables core development team members to focus on larger strategic initiatives while maintaining operational excellence across enterprise integration solutions.

Key Responsibilities

Production Support & Incident Management

Serve as primary technical owner for production support activities.
Investigate, diagnose,



and resolve application and integration issues.
Analyze logs, monitoring data, system metrics, and alerts.
Perform root-cause analysis for incidents and recurring issues.
Prioritize and manage support tickets based on business impact and severity.
Coordinate issue resolution activities across development, infrastructure, and business teams.
DevOps & Cloud Platform Engineering

Support and administer cloud-hosted applications across AWS and Azure environments.
Assist with deployment pipelines, release automation, CI/CD maintenance, and setting troubleshooting.
Support Kubernetes clusters, containerized applications, infrastructure configurations, and platform services.
Monitor platform health, capacity, security findings, availability, and operational risks.
Collaborate with infrastructure, security, architecture, and development teams to resolve cloud platform issues.
Support environment

📌 Software Integration Engineer II – Production Support Developer (Pune)
🏢 Arthrex India
📍 Pune