About LPG Guru
LPG Guru is a SaaS platform for LPG distributors in India. It replaces the daily juggling of oil-company portals, registers, and spreadsheets with one system: automatic sync of consumer and sales data from HPCL portals, Tally-style accounting, IVRS call management for refill bookings and complaints, ticketing, SMS campaigns, and compliance reports.
Our marketing team brings distributors to the door. This role is the bridge that turns an interested distributor into a live, confident, paying customer and keeps them one.

The role
You will own the customer journey from the moment marketing hands over a qualified distributor lead. You take them through sign-up, connect their oil-company portal accounts, verify their synced data, configure the modules they need, train their staff, and stay their single point of contact after go-live. You are equal parts trainer, project manager, and account manager comfortable sitting in a distributor's agency office with the owner, the godown keeper, and the delivery staff.

What you'll do
01
Take the handover




Pick up qualified leads from the marketing team, make first contact within a day, understand the distributor's agency setup (consumer base, staff, current tools), and agree an onboarding plan and timeline.
02
Onboard and configure
Walk the distributor through account creation and verification, connect their HPCL portal credentials, run the first data sync, and check that consumers, sales, and stock figures match their records. Set up users and roles, opening balances, IVRS working hours, and SMS sender details.
03
Train the team
Train owners and staff — in person or on call — on the modules they'll use daily: bookings and tickets, accounting entries and invoices, reports, and campaigns. Build simple guides in the local language where needed.
04
Go live and stabilise
Run a hypercare period after go-live: daily check-ins, quick answers, and hands-on fixes for data or workflow issues. Log bugs and feature requests clear

📌 Implementation Specialist (Bhubaneswar)
🏢 LPG Guru
📍 Bhubaneswar