Responsibilities

Design end-to-end IT services aligned with business and customer requirements.
Gather and analyze business, technical, and operational requirements.
Develop service models, workflows, processes, and service blueprints.
Define service components, dependencies, roles, responsibilities, and support processes.
Collaborate with business stakeholders, solution architects, infrastructure, application, security, and operations teams.
Develop service design documentation, process flows, architecture diagrams, and operational requirements.
Define SLAs, KPIs, OLAs, service performance requirements, and support models.
Identify service risks, gaps, dependencies, and opportunities for improvement.
Ensure services are scalable, reliable, secure, and cost-effective.
Support transition of newly designed services into production and operational support.
Review existing services and recommend improvements to enhance efficiency and customer experience.




Ensure service designs align with ITIL and organizational governance standards.
Participate in service reviews, workshops, solution discussions, and stakeholder presentations.

Qualifications

4–6+ years of experience in Service Design, IT Service Management, or Service Architecture.

Required Skills

Strong understanding of ITIL service management principles and practices.
Experience designing end-to-end IT services and operational support models.
Knowledge of SLAs, KPIs, OLAs, incident, problem, change, and service request processes.
Robust documentation, analytical, and process-design skills.
Experience working with cross-functional technical and business teams.
Strong stakeholder communication and presentation skills.
Experience with service management platforms such as ServiceNow is an advantage.
ITIL certification is preferred.

📌 Service Designer (India)
🏢 Sharp Brains
📍 India