Details:

Job Description

DESCRIPTION

Part of Stefanini's Infrastructure Services division, the Digital Workplace Platform (DWP) team continues to grow, and we are seeking M365 System Admin to perform technical support activities key to delivering Microsoft 365 Services to customers according to specific agreements with them.

This role operates under 12x5 + on call rotating shifts schedule with 9 hours shifts.

Job Requirements

Details:

Job Responsibilities

Monitor and analyze M365 environments and services to maintain service quality in line with Stefanini values and client agreements.
Collaborate with other support teams (Service Desk, Infrastructure, DevOps, etc.) to ensure seamless, end-to-end service delivery.
Provide Level 3 technical support and platform administration for M365 Services including:
Hybrid Exchange Server infrastructure
All other M365 Collaboration Services part of M365 licenses (Viva, Loop, Forms, etc.), M365 Copilot
Microsoft Teams
SharePoint Online
OneDrive for Business
Azure AD / Entra ID
Report operational issues, risks,



and concerns to operational or account management as needed.
Coach more junior team members
Perform advanced troubleshooting using Microsoft 365 admin portals, PowerShell, and diagnostic tools.
Manage and troubleshoot:
Mail flow and transport rules
End User issues related to M365 services
Monitor M365 Service Health
Work with Microsoft Support on Platform related issues
Teams policies and voice configurations
SharePoint permissions and site issues
Identity and authentication issues (MFA, Conditional Access, SSO)
Ensure strict adherence to client-specific policies, practices, and procedures at all times.
Maintain a continuous learning mindset, staying up to date with best practices and recent developments in the industry.
Contribute ideas to improve existing processes, tools, and team performance.
Actively share knowledge, expertise, and best practices within the team to support growth and consistency.
Assist team member

📌 admin (Hyderabad)
🏢 Stefanini North America and APAC
📍 Hyderabad