About Us

Multiplier AIis a leading AI-driven Healthcare and Life Sciences technology company delivering cutting-edge solutions across Pharma, Healthcare, and Enterprise AI. We empower global organizations with AI-powered platforms, data intelligence, automation, and digital transformation solutions. As we continue to expand, we are looking for energetic professionals who can contribute to our business growth while ensuring operational excellence.

Job Title: Customer Success Manager - Healthcare & Patient Support

Location: Hyderabad

Experience: 3–5 Years

Employment Type: Full-Time ( Onsite)

About

About Multiplier AI

Multiplier AI is an AI-first healthcare marketing, analytics, and technology company, recognized as India's #1 rated company for AI in Life Sciences. We partner with leading global healthcare and pharmaceutical organizations including GSK, Abbott, Galderma, Eli Lilly, Merck, Cipla, and Sun Pharma .

We combine AI, healthcare data, automation, and human expertise to create measurable impact across healthcare and patient engagement ecosystems.

The Opportunity




We are looking for a high-performing Customer Success Manager – Healthcare & Patient Support to lead client success and end-to-end patient support operations.

This is a high-ownership role combining Customer Success, Healthcare Operations, Team Leadership, Workforce Management, Data Analytics, Automation, and Stakeholder Management .

The ideal candidate will be equally comfortable managing a team, reviewing agent calls, presenting to clients, analyzing dashboards, driving CSAT, managing hospital leads, and identifying opportunities to automate and scale operations .

Key Responsibilities

1. Customer Success & Strategic Client Management
Own day-to-day client relationships and serve as the primary operational SPOC.
Understand client objectives, operational requirements, budgets, and success metrics.
Lead client reviews, presentations, business discussions, escalations, and action-plan follow-u

📌 Customer Success Manager (Hyderabad)
🏢 Multiplier AI
📍 Hyderabad