About Us:
Paytm is India’s leading mobile payments and financial services distribution company. A pioneer of the mobile QR payments revolution, Paytm builds technology that enables small businesses and consumers to participate in the digital economy. Our mission is to serve half a billion Indians and bring them into the mainstream economy through technology.

About the Role:
We are looking for a strategic and hands-on Growth & CLM Leader to own growth for the Paytm for Business app across activation, engagement, retention and winback, with a robust focus on service/product journeys.
The role will build a data-led growth engine through analytics, experimentation, lifecycle marketing and AI/agentic automation, while leading a high-performing Growth & CLM team.

Key Responsibilities:

-Own app growth across activation, engagement, retention, monetization and winback.
Drive growth for key service/product journeys and optimize critical user funnels.
-Build and scale CLM programs across onboarding, activation, engagement, retention and reactivation.
-Drive experimentation, A/B testing,



personalization and funnel optimization.
-Leverage AI/GenAI and agentic capabilities to automate and improve growth and CLM.
-Use customer data, cohorts and analytics to identify growth opportunities and measure impact.
-Partner with Product, Engineering, Analytics, Marketing, Business and Operations teams to deliver growth charters.
-Lead and mentor Growth Managers and CLM execution teams.
-Establish strong growth metrics, dashboards and operating rhythms.

What We’re Looking For:
-10+ years of experience in Growth, Product, CLM, Consumer Internet or Fintech.
-Experience in Tier-1 product/consumer internet/fintech companies; Tier-1 institute preferred.
-Proven track record of driving app growth and lifecycle marketing at scale.
-Strong understanding of growth funnels, retention, engagement, experimentation and CLM.
-Hands-on experience with AI/GenAI/Agentic capabilities for growth automati

📌 CLM & Growth Management - Associate Vice PresidentB (Noida)
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