Company Description: KoinBX is one of the fastest-growing cryptocurrency exchanges, focused on transforming how people invest and manage their financial futures.

Experience: 0 - 2 Years
Location: Madurai (Palanganatham)
Rotational shift basis
Work days: 6 working days (WFO)

Key Responsibilities:
Respond to customer inquiries via phone, email, chat, or social media.
Resolve customer complaints and provide appropriate solutions.
Maintain accurate records of customer interactions and transactions.
Escalate complex issues to the relevant departments when necessary.
Follow up with customers to ensure issues are resolved satisfactorily.
Provide accurate information about products, services, and company policies.
Meet individual and team performance targets, including response time and customer
satisfaction.
Collaborate with internal teams to improve customer experience.




Stay updated on product knowledge and company procedures

Required Qualifications:
Bachelor's degree or equivalent (preferred).
Prior experience in customer service or a customer support role is an advantage.
Excellent verbal and written communication skills.
Robust problem-solving and interpersonal skills.
Ability to handle difficult situations calmly and professionally.
Basic computer skills and familiarity with CRM software.
Ability to work in shifts, including weekends or holidays if required.

Key Skills:
Customer service orientation
Effective communication
Active listening
Problem-solving
Time management
BPO / Voice process
Teamwork
Multitasking
Adaptability

📌 Freshers (Customer Support) (Madurai)
🏢 KoinBX
📍 Madurai