Since 1994, Arise Virtual Solutions Inc. has created a disruptive technology platform that connects the world’s biggest brands with the largest network of gig-economy Service Partners in the BPO industry. Owned by Warburg Pincus, one of the world’s largest Private Equity Firms, Arise is the work-from-home pioneer and now the CX Transformation trailblazer. We are changing the way the world WORKS with every major brand that we support. Come be a part of the revolution as a regular-full time employee of Arise Virtual Solutions

Our Core Values:

* Relentlessly Pursue Excellence
* Empower People & Partners
* Make a Difference
* No Boundaries
* Embrace Possibilities

The Resource Planner will report to the Care Center Operations Senior Team Leader and will be responsible for workforce forecasting, scheduling, and real-time resource management for Care Center Consultants across three internal locations and one vendor partner.

This role will manage workforce requirements for 300+ employees, ensuring optimal staffing levels, service-level performance, employee needs,



and budget objectives. Key responsibilities include forecasting call, email, and back-office volumes; developing and managing schedules; planning offline activities such as meetings, coaching, and training; and executing real-time workforce management strategies.

The Resource Planner will also provide staffing support during weather events and other operational disruptions outside regular business hours through a rotating weekly on-call schedule.

KEY RESPONSIBILITIES

WORKFORCE PLANNING, FORECASTING & SCHEDULING (50–70%)

* Manage the allocation and scheduling of 300+ Care Center employees and supporting resources to meet forecasted demand, service-level objectives, contractual requirements, and budget targets.
* Develop and modify employee schedules based on forecasted workload, staffing requirements, business priorities, and employee quality-of-life considerations.
* Forecast and reforecast staffing requir

📌 Planner (India)
🏢 Arise Virtual Solutions
📍 India