Job description
DIGITAL MOJO
Account Manager – Client Delivery | Scope Governance | Digital Strategy
Full-Time | Work From Office | Banjara Hills, Hyderabad | Reports to: Pod Manager

Company Description
Digital Mojo is a results-driven digital marketing agency based in Banjara Hills, Hyderabad. Since 2016, we have been helping brands scale through performance-focused digital strategies, storytelling, lead generation, branding, and high-impact marketing campaigns.

Role Description
We are looking for a sharp, client-first Account Manager with 2-4 years of agency experience to serve as the primary SPOC for assigned client accounts.
This role sits between the Pod Manager and the client. You own day-to-day client communication, delivery tracking, scope discipline, and performance reporting across social media, SEO, and performance marketing. You are expected to understand the numbers, ask the right questions, and ensure nothing falls through the cracks.
This is not a coordination assistant role. This is an ownership role.

What This Role Is Not




Not someone who only forwards feedback between teams
Not a passive participant in client calls
Not someone who escalates every issue upward
Not a reporting-only or scheduling-only function

Key Responsibilities
1. Client SPOC and Communication
Act as the single point of contact for all assigned client accounts
Own client communication across WhatsApp, email, and calls with speed and professionalism
Lead weekly review calls and monthly performance discussions
Translate client requirements into transparent internal briefs for creative, performance, and SEO teams
Proactively communicate updates, delays, and changes before the client has to ask
Manage expectations on timelines, deliverables, and budgets without over-promising

2. Scope Governance and Delivery Management
Own the scope document for each account and protect it
Track all monthly deliverables across social media, SEO, and performance marketing
Identify scope creep early and ra

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